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Incident Response Team Training
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Introduction to the Incident Response Team
Introduction to the Incident Response Team ("IRT")
What is an Incident Response Team?
Why does WordPress need an Incident Response Team?
Main tasks & responsibilities of the team
4 lessons, 1 quiz
Overview of Process and Expectations of the Incident Response Team
Overview of process
Expectations of Incident Response Team members
Confidentiality
Conflicts of interest
Communication best practices
Being aware of your emotional health
Annual reporting
7 lessons, 2 quizzes
Taking Incident Reports
Introduction
Maintain a calm attitude
Listen for understanding
Active Listening
Identify next steps
Another option: holding an incident report
Understanding possible outcomes and the response plan
Explore the situation
Asking thoughtful and relevant questions
Complete and submit an incident report
Sample incident report
11 lessons, 5 quizzes
Responding to Incident Reports
Introduction
Document the inquiry: the incident response recap
Best practices for incident response recaps
Example Incident Response Recap
Beyond the recap: documentation best practices
Review incident reports
Notify affected parties
Tone of voice
Notify the reporter
Notify the reported party
Gather additional information
Prepare for the interviews
Establish credibility
Interview myths
Interview best practices
Determine next steps and the response plan
After a response plan is determined
Close the incident report
Thank you!
19 lessons, 4 quizzes
Responding to Incident Reports
Introduction
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