Lessons

Lessons can be taken as part of a course or whenever you want to learn deeply about a specific subject or concept. They come in a range of formats, including how-to videos, quizzes, text-based content, and other activities.

Understanding possible outcomes and the response plan

Part of: Incident Response Team training

In determining a response plan or outcome, the IRT will evaluate the severity of the transgression…
Another option: holding an incident report

Part of: Incident Response Team training

A different option available to any reporter is to submit the report and request that it…
Identify next steps

Part of: Incident Response Team training

When IRT members identify next steps, they use their knowledge of the situation and the code…
Active Listening

Part of: Incident Response Team training

Active listening means you are offering undivided attention to the person with whom you are speaking.…
Listen for understanding

Part of: Incident Response Team training

The next step is to listen for understanding. A great way to start this step is…
Maintain a calm attitude

Part of: Incident Response Team training

The first step is to maintain a calm attitude. When something outside our expectations happens, chances…
Introduction

Part of: Incident Response Team training

When something happens that may not meet WordPress community behavior expectations, you may be asked to…
Annual reporting

Part of: Incident Response Team training

Every year, IRTs compile a summary of incident reports. The summary includes the following information: The…
Being aware of your emotional health

Part of: Incident Response Team training

Taking and responding to incident reports can be emotionally taxing. To best serve the community, it…
Communication best practices

Part of: Incident Response Team training

The best way to support community members is to listen, reserve personal judgement, and build understanding…
Conflicts of interest

Part of: Incident Response Team training

An IRT member is expected to disclose a conflict of interest, and may be asked to…
Confidentiality

Part of: Incident Response Team training

WordPress values transparency in our work across the project. However, in order to best serve community…