Title: Maintain a calm attitude
Published: 20 July 2021
Last modified: 17 July 2024

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[Incident Response Team training](https://learn.wordpress.org/course/incident-response-team-training/)
Maintain a calm attitude

 [ Exit Course ](https://learn.wordpress.org/course/incident-response-team-training/)

 1.  a.  [   Introduction to the Incident Response Team ("IRT")  ](https://learn.wordpress.org/lesson/introduction-to-the-incident-response-team/)
     b.  [   What is an Incident Response Team?  ](https://learn.wordpress.org/lesson/what-is-an-incident-response-team/)
     c.  [   Why does WordPress need an Incident Response Team?  ](https://learn.wordpress.org/lesson/why-does-wordpress-need-an-incident-response-team/)
     d.  [   Main tasks & responsibilities of the team  ](https://learn.wordpress.org/lesson/main-tasks-and-responsibilities-of-the-team/)
 2.  4 lessons, 1 quiz
 3.  a.  [   Overview of process  ](https://learn.wordpress.org/lesson/overview-of-process/)
     b.  [   Expectations of Incident Response Team members  ](https://learn.wordpress.org/lesson/expectations-of-incident-response-team-members/)
     c.  [   Confidentiality  ](https://learn.wordpress.org/lesson/confidentiality/)
     d.  [   Conflicts of interest  ](https://learn.wordpress.org/lesson/conflicts-of-interest/)
     e.  [   Communication best practices  ](https://learn.wordpress.org/lesson/communication-best-practices/)
     f.  [   Being aware of your emotional health  ](https://learn.wordpress.org/lesson/being-aware-of-your-emotional-health/)
     g.  [   Annual reporting  ](https://learn.wordpress.org/lesson/annual-reporting/)
 4.  7 lessons, 2 quizzes
 5.  a.   [   Introduction  ](https://learn.wordpress.org/lesson/introduction-to-responding-to-incident-reports/)
     b.   [   Document the inquiry: the incident response recap  ](https://learn.wordpress.org/lesson/documenting-the-inquiry-the-incident-response-recap/)
     c.   [   Best practices for incident response recaps  ](https://learn.wordpress.org/lesson/best-practices-in-writing-an-incident-response-recap/)
     d.   [   Example Incident Response Recap  ](https://learn.wordpress.org/lesson/example-incident-response-recap/)
     e.   [   Beyond the recap: documentation best practices  ](https://learn.wordpress.org/lesson/beyond-the-recap-documentation-best-practices/)
     f.   [   Review incident reports  ](https://learn.wordpress.org/lesson/review-reports/)
     g.   [   Notify affected parties  ](https://learn.wordpress.org/lesson/inform-parties-involved/)
     h.   [   Tone of voice  ](https://learn.wordpress.org/lesson/tone/)
     i.   [   Notify the reporter  ](https://learn.wordpress.org/lesson/notify-the-reporter/)
     j.   [   Notify the reported party  ](https://learn.wordpress.org/lesson/notify-the-reported-persons/)
     k.   [   Gather additional information  ](https://learn.wordpress.org/lesson/gather-additional-information/)
     l.   [   Prepare for the interviews  ](https://learn.wordpress.org/lesson/preparing-for-the-interview/)
     m.   [   Establish credibility  ](https://learn.wordpress.org/lesson/establishing-credibility/)
     n.   [   Interview myths  ](https://learn.wordpress.org/lesson/interview-myths/)
     o.   [   Interview best practices  ](https://learn.wordpress.org/lesson/interview-best-practices/)
     p.   [   Determine next steps and the response plan  ](https://learn.wordpress.org/lesson/determine-next-steps-the-response-plan/)
     q.   [   After a response plan is determined  ](https://learn.wordpress.org/lesson/after-a-response-plan-is-determined/)
     r.   [   Close the incident report  ](https://learn.wordpress.org/lesson/close-the-report/)
     s.   [   Thank you!  ](https://learn.wordpress.org/lesson/thank-you/)
 6.  19 lessons, 4 quizzes
 7.  a.   [   Introduction  ](https://learn.wordpress.org/lesson/introduction-to-taking-incident-reports/)
     b.   [   Maintain a calm attitude  ](https://learn.wordpress.org/lesson/maintain-calm/)
     c.   [   Listen for understanding  ](https://learn.wordpress.org/lesson/listen-for-understanding/)
     d.   [   Active Listening  ](https://learn.wordpress.org/lesson/active-listening/)
     e.   [   Identify next steps  ](https://learn.wordpress.org/lesson/identify-next-steps/)
     f.   [   Another option: holding an incident report  ](https://learn.wordpress.org/lesson/another-option-holding-an-incident-report/)
     g.   [   Understanding possible outcomes and the response plan  ](https://learn.wordpress.org/lesson/understanding-possible-outcomes-response-plan/)
     h.   [   Explore the situation  ](https://learn.wordpress.org/lesson/explore-the-situation/)
     i.   [   Asking thoughtful and relevant questions  ](https://learn.wordpress.org/lesson/asking-good-questions/)
     j.   [   Complete and submit an incident report  ](https://learn.wordpress.org/lesson/fill-out-and-submit-the-incident-report/)
     k.   [   Sample incident report  ](https://learn.wordpress.org/lesson/example-incident-report/)
 8.  11 lessons, 5 quizzes

### Taking Incident Reports

# Maintain a calm attitude

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